How do I change a status of a problem?

We will walk you through the most typical way that our customers use ViewPoint to mark a problem resolved.

1. When you log into ViewPoint, you will land on the overview tab which appears as a dashboard.

    

2. Please click on the condition monitoring tab.
3. This will take you to the main list which contains all the problems.
4. From here, feel free to filter or search any of the problems in the system.
5. Open problems are denoted with an O icon in the status column of the list.
6. Clicking on a row will allow enabling three actions. Click on problem details.
   1. Double-clicking on the row will also open up the “problem details” view.

       

7. There will now be a lot more information about the problem presented on the screen.
8. On the lower right-hand side of the screen, you will see the ability to Edit Repair.

    

9. On the next modal to fill in the details about the repair.
10. Click save.
11. Confirm the O icon has changed to a check mark icon.

If you need further assistance, please email us at vphelp@seamgroup.com